Refund Policy

At SQUEEZEZY, we aim to make post-purchase support straightforward. The following guidelines explain when an order can be changed, returned, replaced, or refunded.

1. Can I Cancel My Order?

Cancellation or modification requests must be submitted within 12 hours of payment confirmation.

We can only consider changes before processing, packing, or shipping preparation begins. Orders already in transit cannot be canceled.

Approved cancellations may incur a deduction of 6.9% of the order amount plus $1 for administrative and payment processing costs, where permitted by applicable law.

2. When Can I Return an Item?

Eligible items may be returned within 30 calendar days of the purchase date or 14 calendar days after the delivery date, whichever provides the later return deadline.

The return window is calculated as follows:

Purchase Date: The date your order is successfully placed and payment is confirmed.
Delivery Date: The date the shipping carrier confirms that your package has been delivered.
Return Deadline: We calculate both 30 calendar days from the purchase date and 14 calendar days from the delivery date. The later of these two dates becomes your final return request deadline.
Example: If you place an order on November 1 and receive it on November 10, you may request a return until December 1, because the 30-day purchase window ends later than the 14-day delivery window.

To qualify for a return:

Items must be unused and in their original condition.
Products must include their original packaging and all included components.
A return request must be submitted before the applicable return deadline.
Customers must obtain return authorization before shipping items back.

Please contact service@squeezezy.shop with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

3. When Are Refunds Available?

Refund requests may be reviewed if:

The item arrives damaged or defective.
The wrong product is received.
The order does not arrive within the guaranteed delivery timeframe.

We may request your order number, name, photos, or an unboxing video to verify the issue.

Change-of-mind returns are permitted under the return conditions, but return shipping is paid by the customer.

Refunds for returned products are issued after the item is received and inspected.

Refund Processing Timeframe:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.

If approved, your refund will be processed to your original payment method within 5–10 business days. The actual time for the funds to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact service@squeezezy.shop for assistance.

4. What If I Need a Replacement?

If a delivery failure is caused by a shipping carrier error, we will arrange a replacement at no additional cost.

If the customer provides an incorrect shipping address or other incorrect delivery details, the customer may be responsible for the replacement item or additional shipping costs.

5. Which Situations Are Excluded?

Returns, refunds, or compensation are generally unavailable for:

Customer-caused delivery delays or missed delivery attempts.
Cancellation requests for orders already in transit.
Pre-order or custom-made items, unless defective or otherwise required by law.
Returns without prior authorization.
Packages confirmed delivered but later reported lost or stolen, subject to investigation.
Customs detention, natural disasters, and other events beyond our reasonable control.

These exclusions do not affect any statutory consumer rights under applicable law.

6. Failed or Undeliverable Packages

We may contact you using the email address entered at checkout if delivery fails.

Customers are responsible for providing accurate shipping addresses and contact information.

If incorrect contact information prevents us from reaching you and the package is returned or destroyed, we are not responsible for the resulting loss to the extent permitted by law.

7. International Shipping

International shipments may incur customs duties, import taxes, or other destination-specific fees. Please review potential charges before completing your purchase.

Customers are generally responsible for any applicable customs duties or import taxes unless otherwise stated at checkout.

Returns or cancellations solely due to customs charges or shipping costs are generally not accepted, except where required by applicable law.